We recommend buying SpringWell and Pelican water filters direct from the manufacturer, as this guaranteed the best price and latest deals on warranties and delivery.
Let’s look at how these two brands compare in terms of shopping experience.
SpringWell shopping experience
SpringWell is known for their best in class warranty, which offers protection across the lifespan of filter tanks and valves.
All orders above $29.00 qualify for free shipping and are usually dispatched within 24 hours.
Because their products are made entirely within the US, from design to packaging, there’s a reduced risk of shipping delays or missing parts.
They also offer a 6-month money-back guarantee, for the ultimate peace of mind when making an investment in their pricier systems.
SpringWell has a free, dedicated customer service line with representatives based in the US. Reports from customers suggest that this service offers helpful, practical buying and installation advice.
Pelican shopping experience
Pelican’s warranty covers the majority of their products for between 1 and 5 years, depending upon the exact components included in a system. A minority of components, such as UV purifier casings, are warrantied for up to 10 years.
They offer free shipping on orders over $49 and claim to provide no-hassle returns.
In addition to a customer service phone line, Pelican also offers a dedicated tech support line, open Monday-Saturday, for current filter users experiencing issues with their product.